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Terms of Service 

The Terms of Service (TOS) outline the agreement between patients and a telemedicine provider on a telemedicine platform, detailing rights, responsibilities, and usage guidelines. For patients receiving telemedicine, it specifies service usage, data privacy, fees, and user conduct. Given telemedicine crosses various jurisdictions, local laws may affect service delivery, and patients should be aware these laws can differ by location. The TOS also highlights that terms, services, and fees are subject to change, emphasizing the dynamic nature of telemedicine and the importance of staying informed about current terms.

Terms of Service and Patient Policy 

Effective Date: February 23, 2024

Direct Primary Care of Coconut Grove and Coco TeleMed (hereinafter collectively referred to as the "Company," "we," "us," or "our") offers healthcare services to you (hereinafter referred to as "you" or "your") via our website and mobile applications, collectively known as the "Service." This Terms of Service Agreement (the "Agreement") constitutes a binding legal contract between you and the Company governing your access to and use of the Service. By accessing or using the Service, you acknowledge that you have read, comprehended, and consented to be legally bound by the terms of this Agreement and our Privacy Policy. Should you dissent from any provision of this Agreement, you are obliged to cease using the Service immediately.

Emergency Services Disclaimer

The Service is not intended for emergency situations. Should you face a medical or mental health emergency, you are implored to immediately dial 911 or proceed to the closest emergency room.

Amendments to Terms

The Company reserves the exclusive right to revise, update, or otherwise amend these Terms of Service at any time without prior notification. Your continued use of the Service after such modifications signifies your acceptance of the amended Terms.

Service Description

The Company facilitates a digital platform that enables healthcare providers to offer services to patients, encompassing the scheduling and processing of payments for healthcare services, among other functionalities. Access to the Service is restricted to individuals who are at least eighteen (18) years of age or the age of majority in their jurisdiction, whichever is greater.

Medical Advice Disclaimer

The Company does not provide medical advice, diagnosis, or treatment. All content provided through the Service is intended for informational purposes only and should not replace professional medical advice.

Account Registration and Security

You bear the sole responsibility for safeguarding the confidentiality of your account details and password. You are committed to furnishing accurate, current, and complete information during the registration process.

Restrictions on Use

The Service is designed exclusively for your personal, non-commercial use. You are prohibited from employing the Service for any unlawful or unauthorized purposes.

Service Modifications

The Company may, at its sole discretion, modify or terminate the Service or any part thereof, without prior notice at any given time.

Subscription Fees

The Company offers subscriptions, which can be canceled at your discretion. Specific terms regarding subscription fees will be communicated upon subscription initiation.

Cancellation and Refunds

Subscriptions may be terminated at your discretion. Such cancellations shall become effective at the conclusion of the current billing cycle, with no refunds provided for any partially used periods.


Your engagement with the Service is governed by our Privacy Policy, which is incorporated herein by reference.

Electronic Communications

By utilizing the Service, you consent to receive electronic communications from us regarding your account and our promotional activities. You retain the right to opt-out of receiving promotional communications at any time.


You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, agents, and employees from any claims, demands, or damages, including reasonable attorneys' fees, arising from or related to your use of the Service.

Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. The Company expressly disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from or connected to your use or inability to use the Service.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, notwithstanding any conflict of law principles.

Contact Us

For any inquiries concerning these Terms of Service, please reach out to us at

By accessing and utilizing the Service provided by Direct Primary Care of Coconut Grove and Coco TeleMed, you affirm your comprehensive understanding, acknowledgment, and acceptance of the obligations outlined in this Agreement.

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